Orders are shipped from Canada post. If you are pre-ordering, your order will be sent out when all items become available
Processing time is 1-2 business days; except for pre-ordered items or international orders. International orders are 3-5 business days for processing before shipping
Business days are based on Canadian holiday schedule and are typically Monday to Friday of any week excluding holidays
Shipping in urban areas will take between 3-9 business days (on average)
Shipping to rural areas will take between 6-12 business days (on average)
refer to Canada post for more exact estimates :
If tracking information is available it will be sent via email to the same email the order was placed with.
UK and USA
Any items under $25 are final sale except when manufacturers issue
14 days return from Post confirmation delivery
Buyer pays return shipping / shipping cannot be refunded (except in case of manufacturer warranty)
Any missing or damaged items must be reported within 30 days of purchase. Pictures of damaged items need to be included with claim. The package is not considered part of the item and blemishes are not covered.
Contact us :
email us at firstname.lastname@example.org
See full terms and conditions at: